Customer Service & Operations Executive

Location: Bugis, Singapore

Work Days: 6-day work week (12pm - 9pm)

Salary: $2,600 - $3,200/month

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About the Role:

We are an established online business seeking a dedicated and proactive Customer Service & Operations Executive to join our team at our Bugis location. This role is perfect for someone who is hands-on, enjoys customer interaction, and has experience in e-commerce platforms like TikTok Shop and Shopee.

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Key Responsibilities:

Customer Service

\t• \tRespond to customer inquiries via chat and social platforms

\t• \tProvide prompt and professional after-sales support

\t• \tManage order issues, refunds, and delivery concerns

Daily Operations & Fulfilment

\t• \tPack customer orders accurately and efficiently

\t• \tCoordinate and arrange timely delivery with logistics partners

\t• \tEnsure smooth daily workflow and maintain stock readiness

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Requirements:

\t• \tPrior experience in e-commerce or online customer service

\t• \tFamiliar with TikTok Shop, Shopee, or similar platforms

\t• \tResponsible, detail-oriented, and able to multitask

\t• \tAble to work independently in a fast-paced environment

\t• \tSingaporeans and PRs only

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Bonus:

\t• \tTikTok-savvy and enjoys content creation

\t• \tPrior experience with online order fulfilment

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Join us and be part of a fast-growing online brand with a fun and driven team!