We are looking for a friendly, patient, and solutions-oriented Customer Support Representative to join our team in Singapore. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a smooth and positive customer experience across multiple channels.

This role is ideal for individuals who are passionate about helping others, enjoy problem-solving, and thrive in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, or messaging platforms in a professional and timely manner
• Provide accurate product/service information, resolve issues, and follow up as needed
• Record and track customer interactions using internal systems or CRM tools
• Escalate complex cases to the appropriate departments and follow through to resolution
• Monitor and respond to customer feedback, offering solutions to improve satisfaction
• Assist in updating FAQs, help guides, and customer service scripts
• Support order processing, returns, exchanges, or troubleshooting as needed