Client Service Support

• Attending to clients's enquiries, issues, requests, complaints and etc via emails and phone

• Proactive in following up with clients and internal teams until closure of tickets

• Tickets to be raised for resolution, follow up, or actions to be taken by different teams internally

• Ad hoc job requests (performing typesetting, data sorting and mail merge) for clients

• Creating sales order and invoices to clients for ad hoc mailings

• Namecards' printing requests occasionally

• Other ad hoc duties when required

Vendors Management

• Stock Management (quarterly)

• Replenishment of stationery

• Checking of pricing

• Create of sales order

Procedures

• Uploading procedures to Intranet

• Printing hardcopies for filing

Able to work in a fast pace environment. Knowledge in CRM tools and Odoo is a plus.