Client Service Support

• Attending to clients' emails and phone (enquiries, issues, requests, complaints and etc)

• Tickets to be raised for resolution, follow up, or actions to be taken by different departments

• Ad hoc job requests (performing typesetting, data sorting and mail merge)

• Invoicing clients for ad hoc mailings

• Namecards printing requests

Vendors Management (5%)

• Stock Management (quarterly)

Procedures (10%)

• Uploading procedures to Intranet

Admin (5%)

• Arranging of courier