Summary:

The Customer Service Representative plays a vital role in ensuring smooth communication between all stakeholders. This role requires a focus on delivering excellent customer service and managing inquiries efficiently.

Responsibilities:

• Serve as the primary point of contact for all stakeholders, maintain a courteous, professional, and empathetic demeanor when communicating
• Respond to customers' inquiries, communicate real-time updates and work alongside with operations team
• Receive and handle complaints or concerns related, Investigate complaints by coordinating with operations teams and offer timely and effective resolutions ensuring follow-up actions are taken where necessary
• Manage communication during emergency situations, such as accidents or breakdowns, ensuring all stakeholders are informed promptly
• Ensure that safety guidelines and protocols are communicated clearly to stakeholders
• Coordinate and manage communication during emergency situations (e.g., accidents, severe weather, mechanical breakdowns)
• Maintain accurate records of all communications, including inquiries, complaints, resolutions, and updates
• Manage the customer service database to ensure all information are current and accessible
• Assist with the preparation of service reports, tracking customer interactions, complaint trends, and overall service satisfaction

Requirements:

• A strong team player with excellent interpersonal skills, preferably someone who is bilingual in English and Mandarin for communication purposes
• Ability to work effectively both independently and as part of a team
• Proactive, collaborative with Problem-solving ability and conflict resolution skills
• Ability to work in a fast paced environment
• Organizational skills for tracking and managing customer inquiries
• Patience, empathy, and the ability to handle complaints with professionalism
• Tech-savvy individual with the ability to quickly learn and adapt to new technologies
• Familiarity with transportation management systems and CRM recording
• Basic knowledge of school transportation safety protocols and regulations is an advantage
• Possesses Diploma in any field with at least 2 years of working experience of customer service related

Please include the following information in your resume.

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251 WGT Group

Registration No | R22111484 Ketty Lim