My client's office is at JustCo Centrepoint, and our properties are located at Holland Village, River Valley Road, Kampung Bahru Road, Lavender, and Farrer Park.

Job Scope:

A. Community Building & Engagement

• Design, plan, and execute a diverse calendar of engaging community events, workshops, and social gatherings to foster interaction and enhance the co-living experience. Examples include movie nights, cooking classes, fitness sessions, cultural celebrations, and networking events.

• Actively engage with residents, understanding their needs and preferences to facilitate connections and a sense of belonging amongst them.

• Manage and grow the community's online platforms (e.g., WhatsApp groups, internal portals) to disseminate information, promote events, and encourage resident interaction.

• Innovate and implement initiatives that build a strong, positive culture within The Keystone.

2. Resident Experience & Customer Service

• Manage the entire resident journey, from initial inquiry to move-out. This includes:

○ Coordinating and facilitating smooth resident move-ins, providing comprehensive orientations to the property, community guidelines, and introductions.

○ Ensuring a high level of customer service by promptly and professionally addressing all resident inquiries, feedback, and concerns with empathy and efficiency.

○ Handling resident move-outs seamlessly, ensuring proper procedures are followed and resident departures are positive.

• Serve as the primary point of contact for all resident needs, from maintenance requests to general assistance.

• Mediate minor resident disputes and promote harmonious living, escalating complex issues to management when necessary.

• Collect and analyse resident feedback through surveys and direct interaction to continually improve services and the overall living experience at The Keystone.

• Ensure residents are well-informed about property policies, local regulations, and upcoming events.

3. Operational Support

• Oversee the operational readiness of the property, ensuring common areas are clean, tidy, functional, and inviting.

• Coordinate effectively with maintenance, housekeeping, and external vendors to ensure timely resolution of issues and high standards of property upkeep.

• Assist with administrative tasks related to resident agreements, billing, and record-keeping.

• Manage inventory of community supplies and recreational equipment.

• Support emergency response procedures as required to ensure resident safety.

4. Marketing & Property Promotion

• Contribute to the promotion of The Keystonethrough social media, local partnerships, and community outreach efforts to attract potential residents.

• Conduct engaging property tours for prospective residents, highlighting The Keystone's unique community aspects and amenities.

Requirement:

• Diploma in Hospitality Management, Communications, or a related field.

• Must have up to 2-3 years of proven experience in a community-facing role, hospitality, customer service, preferably within a residential or co-working environment.

• Exceptional interpersonal and communication skills (both written and verbal) in English.

• Outstanding organizational skills with the ability to multitask, prioritise effectively, and manage events from conception to execution.

• Proactive, resourceful, and a natural problem-solver with a positive, approachable, and resilient attitude.

• Strong customer-centric mindset with a genuine passion for building communities and delivering excellent service.

• Flexibility to work evenings and weekends as required for community events and resident support.

• Familiarity with social media platforms and community management tools will be a plus.

• Good understanding of local Singaporean culture and amenities around the relevant properties.

• Open to fresh graduate

Location: Orchard

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on "Apply Now" or aliceyap@hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101