The objective of the End User Services - Act as a L1 service desk to provide day to day technology operation support to end users.

Responsibilities:

• At least 3 years of experience to handle senior management's daily technical issue.
• Handling day to day corporate end users' technology request, capable in ensuring user satisfaction through accurate troubleshooting.
• Keep clear records of all activities in ticketing system and present them to management upon request for evaluation.
• Excellence in communication and monitor the level of service delivery.
• Laptop setup with specific AIA requirement and technology standard.
• Apple iPhone / iPad setup with Intune MAM and MDM.
• Maintain a world class services for Technology Support with high level end user satisfaction.
• Showcase level of expertise by providing satisfactory explanations and solution to user's technology questions and issues.
• Take measures of user's expectation to control all effects that may arise from user's technology problems and complaints to avoid escalation.
• Develop strategies to tackle issues to have a backup plan where a particular strategy might not be effective.

Requirements:

• Previous corporate end user technologies support experience for at least 5 years (MNC experience is preferred).
• Experienced in handling corporate end users' technology.
• Strong knowledge in Win 10/11 enterprise.
• Strong knowledge on the front-end operation of M365, Edge Browser / MS Teams.
• Good knowledge on WIFI connection and troubleshoot.
• Good Knowledge with Active Directory / GPO and user desktop and laptops.
• Good Knowledge on SharePoint and One Drive.
• Basic knowledge on monthly laptop patching.
• Basic knowledge on Print server.
• Basic Knowledge on laptop security policy.
• Sounds knowledge on IP Phone and TEAMs phone support.
• Experience in manage VC facilities in meeting room.
• Familiar with collaboration tools (MS Teams, Zoom, Tencent).
• Work as a team and report line manager closely.