As a Customer Service Officer, you will provide:

• Personalized service over the telephone to customers on banking products, accounts, and
• services enquiries in an effective and efficient manner.
• Handle email enquiries and live chats.
• Understand customers' needs and provide appropriate/ customized solutions.
• Identify cross-sell opportunities (ie. banking platforms) during customer interaction.
• Gather customers' feedback and provide timely feedback to the Team Lead on issues for
• improvement.

We are looking for passionate, customer-focused individuals:

• Preferably with prior customer service experience in a call centre environment.
• Demonstrates good communication skills and able to work in a pressurized and highly driven
• environment.
• Minimally a Diploma holder. Fresh graduates are welcomed.
• Comfortable to work rotating shift hours including weekends and public holidays.

Job Description:

• To consistently meet the Customer Centre targets set (KPI's) without compromising quality
• of service delivery.
• To ensure accuracy and compliant for all customer's requests
• To successfully cross-buy the Bank's products and services
• To successfully migrate customers to Bank's digital platform by understanding customers'
• wants and needs.
• To adhere to professional standards of behavior and conduct in dealing with customers and
• fellow CSOs.
• Flexibility in work deployment when business needs arise.
• Support and protect the DBS brand by creating positive discussions in the social media
• community and to ensure message consistency across the different online platforms.
• Support Operations in managing and resolving requests related to customers' follow up and
• transactional request fulfillment. (Fulfillment Team) ensure message consistency across the
• different online platforms.

Interested candidates kindly usbmit your updated CV in a Word Format to: Jasmin@Tangspac.com. Only shortlisted candidates will be notify. Thank you.