Customer Service Executive (5 days / Bukit Batok)
VAULT PERSONNEL PTE. LTD.
2 days ago
Posted date2 days ago
N/A
Minimum levelN/A
Key Responsibilities
Requirements
- Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
- Resolve product or service issues by clarifying customer concerns, determining the cause, selecting the best solution, and following up to ensure resolution
- Maintain accurate customer records and update databases as necessary
- Provide product/service information, process orders, forms, and applications
- Escalate unresolved issues to the appropriate internal teams
- Gather customer feedback and share insights with relevant departments
Requirements
- At least 1-2 years of customer service experience (face-to-face or contact center)
- Excellent communication and interpersonal skills
- Able to speak Mandarin to liase with Mandarin speaking clients
- Proficient in Microsoft Office
- Able to work independently and in a team
- Strong problem-solving skills and attention to detail
- Positive attitude, patience, and a passion for helping people
JOB SUMMARY
Customer Service Executive (5 days / Bukit Batok)
VAULT PERSONNEL PTE. LTD.
Singapore
2 days ago
N/A
Full-time
Customer Service Executive (5 days / Bukit Batok)