Customer Service Manager
DR HANNAH TCM PTE. LTD.
2 days ago
Posted date2 days ago
N/A
Minimum levelN/A
Key Responsibilities:
- Team Leadership & Development:Recruit, train, and supervise the front desk and customer service team.
Set clear performance goals and conduct regular performance reviews.
Develop and implement customer service policies and procedures. - Client Relations & Satisfaction:Serve as the main point of contact for all client feedback, concerns, and inquiries.
Proactively engage with clients to ensure a positive and welcoming atmosphere.
Implement strategies to gather client feedback and measure satisfaction.
Resolve client complaints promptly and professionally to ensure a satisfactory outcome. - Front Desk & Appointment Management:Oversee the daily operations of the front desk, including appointment scheduling, client check-in/check-out, and payment processing.
Ensure the reception area is immaculate, organized, and welcoming.
Optimize the appointment booking system for efficiency and to maximize salon capacity. - Sales & Product Knowledge:Maintain a comprehensive knowledge of all salon services and products.
Train staff on product knowledge and upselling/cross-selling techniques.
Assist with the promotion of new services, products, and special offers to clients. - Operational & Administrative Duties:Manage client databases and ensure all information is accurate and up-to-date.
Collaborate with the Salon Manager to ensure smooth overall operations.
Generate reports on client feedback, appointment statistics, and team performance.
JOB SUMMARY
Customer Service Manager
DR HANNAH TCM PTE. LTD.
Singapore
2 days ago
N/A
Full-time
Customer Service Manager