Job Summary:

Responsible for delivering exceptional service by addressing customer inquiries, resolving issues, and ensuring overall satisfaction. The role involves managing customer interactions across multiple channels-phone, email, live chat, and social media-while adhering to company policies and maintaining a professional, friendly attitude.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, live chat, and other communication channels.
• Stay informed about product updates, company services, and promotions to assist customers effectively.
• Resolve customer complaints by identifying the root cause, offering solutions, and following up to ensure resolution.
• Meet performance targets, including response time, customer satisfaction, and issue resolution rates.
• Collaborate closely with relevant stakeholders to resolve customer issues promptly.
• Conduct outbound sales calls to existing customers to promote products/services using prepared scripts (when required).

Qualifications:

• Diploma or Degree in any field.
• Minimum 1 year of experience in customer service; prior experience in brokerage or finance-related roles is preferred.
• Positive attitude, self-motivated, with the ability to multitask and work well in a team environment.
• Strong communication skills, including a pleasant phone demeanour, active listening, and the ability to clearly articulate solutions.
• Ability to work independently and collaborate effectively in a fast-paced environment.