Join Our Vibrant Tuition Centre as a Customer Service Officer!

Are you a dedicated and detail-oriented individual with a passion for providing excellent customer service? Our well-established English and Literature tuition centre is seeking a full-time Customer Service Officer to play a vital role in our daily operations. If you thrive in a dynamic environment and enjoy interacting with people, we encourage you to apply!

About the Role:

As our Client Service Officer, you will be the friendly and efficient first point of contact for our students and parents. You will be responsible for a range of administrative tasks, ensuring a smooth and positive experience for everyone who interacts with our centre. This is a full-time position requiring availability on four weekdays (Tuesday to Friday) and one weekend day (Saturday).

Work Schedule: 1 Weekday + 1 Weekend

Weekdays (Monday - Friday): 10.30AM - 7.30PM / 12:30 PM - 9:30 PM

Weekends: 8:30 AM - 6:30 PM

Key Responsibilities:

To ensure the smooth and efficient operation of our tuition centre and the satisfaction of our students and parents, your responsibilities will include:

I. Student & Course Administration:

• Assist in administrative duties pertaining to student and course registration matters.
• Perform accurate data entry of student information and records.
• Maintain and update the student enrolment database.
• Prepare and issue invoices, receipts, and payment records.
• Assist in generating reports and maintaining necessary documentation.

II. Customer Service & Communication:

• Serve as the primary point of contact for students and parents.
• Respond to inquiries via phone, email, and in person with professionalism and a service-oriented attitude.
• Provide professional service and advice to achieve customer satisfaction.
• Handle customer inquiries and concerns effectively.
• Follow up on outstanding payments and ensure timely fee collection.
• Establish and maintain positive relationships with both prospective and existing customers.

III. Sales & Promotion:

• Actively promote the organisation's programmes to prospective customers in a professional manner.
• Assist and follow up with prospective or existing customers to introduce new subjects and courses.
• Work towards company sales targets and to maximise student retention.
• Provide support in marketing activities, such as drafting social media posts, assisting with email marketing, and updating website content.

IV. Teaching Support:

• Assist teachers with the preparation of teaching materials, including printing and photocopying materials, organising resources, etc.

V. General Operations & Support:

• Contribute to the smooth daily operations of the tuition centre.
• Coordinate and manage classroom schedules.
• Monitor office supplies and place orders when needed.
• Undertake ad-hoc administrative and operational duties as required.

Skills & Requirements:

• Singaporeans or PRs only
• Minimum 'A' Level certification
• Previous experience in administration, data entry, or customer service is preferred
• Strong organisational and multitasking abilities with meticulous attention to detail
• Comfortable using various software, online platforms, and basic troubleshooting
• Strong organisational and multitasking abilities with meticulous attention to detail
• Ability to work effectively both independently and collaboratively within a team
• Demonstrates a friendly, patient, and empathetic approach when interacting with parents and students
• Highly responsible and takes ownership of tasks
• Able to communicate effectively (verbally and written) in both English and Chinese (essential for effective communication with parents)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Locations:

Eastgate @ Katong

46 East Coast Road S428766

Beauty World Plaza @ Bukit Timah

140 Upper Bukit Timah S588176

To Apply:

If you are a motivated and customer-focused individual who meets the above requirements, we would love to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience to hello@erudite.sg.

We look forward to welcoming a new member to our dedicated team!