Position: Executive/ Senior Executive (Customer Service) (Job ID: 19737)

• Science Park
• Hybrid work arrangement
• Basic + AWS + VB
• Attractive AL benefits

Job Description:

1. Processing of Daily Orders
* liaise with QA Dept. on Customer's specifications
* liaise with respective Production facilities' planners on Customer's order and delivery schedules
* communicate/co-ordinate with customers, branch CS and Sales
* daily order entries

2. Preparation of Delivery/Shipment Documentations
* liaise with delivery drivers/freight forwarders on delivery/shipping matters
* liaise with Production Facility Packing on daily shipments
* booking of flights and preparation of shipping documents

3. Follow-up on Customer's Complaints
* co-ordinate with customer on rejected goods issue
* preparation of Customer's Complaint Form, replacement/refund arrangements

4. Follow-up with customers on spools, cases and antistatic boxes return

5. Follow-up/Update of Monthly Overdue payment

6. Monitor & Control of SMI Stock Retention Period and Month/End Stock
Reconciliation

7. Co-ordinate between company and overseas Branches on Credit Application/Renewal

8. General clerical duties, including e-filing, compilation of reports as and when required

9. Undertake any other duties that may be assigned by Superior from time to time.

Job Requirements:

• 2-3 years of Sales Coordinator experience
• Air-freight related experience
• Good interpersonal and communication skill
• Meticulous and attentive to details
• Attentive to numerical details
• Able to multi-task and work in fast-paced environment

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Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
URL: www.pasona.com.sg

EA License No:90C4069