IT Service Request Admin
JOBSTER PRIVATE LTD.
20 days ago
Posted date20 days ago
N/A
Minimum levelN/A
Job Scope:
- Overall ownership of asset management and asset lifecycle management
- Managed physical asset and ensure accuracy of master asset database
- Manage issue of assets e.g. ipad, vpn tokens, secure thumbdrive to users
- Manage asset shipment to and from overseas users
- Manage asset in storeroom and perform weekly stock-take of assets in storeroom
- Laise with relevant parties for disposal of asset
- Raise incidents, service request and change request for related IT service and Mobile devices, and its reporting
- Undertake change coordinator role to route Incidents/SR/CR to relevant parties
- Follow-up of Incidents/SR/CR raised till closure
- Renew and update maintenance and service contracts info Identify and apply measures to ensure appropriate actions are taken during onboarding and off boarding process of users
- Perform review of user accounts reports and submission
- Consolidate data for security report submission Provide ad-hoc report when required
- Manage VoIP admin matters like assigning extension numbers
- Respond promptly to requests raised by requestors
- Provide timely status updates to relevant parties, including service desk and liaising with hardware vendors
JOB SUMMARY
IT Service Request Admin
JOBSTER PRIVATE LTD.
Singapore
20 days ago
N/A
Contract / Freelance / Self-employed
IT Service Request Admin