Contract Duration: 11 months

Work Location: Within walking distance of Little India MRT

Work Hours: Monday to Fridays, office hours

Background:

You will be part of a public sector organisation focused on national transport initiatives in Singapore. You will play a key role in supporting the roll-out of a new system that will serve the public. This role involves managing inbound feedback channels and performing data compilation and analysis to ensure smooth operations and informed decision-making. It is suited for candidates with prior experience in customer support and data handling, who enjoy both people interaction and back-end process work.

Responsibilities:

• Respond to public queries through inbound calls and emails in a professional and service-oriented manner
• Manage case logging and escalation within the newly implemented system
• Compile, verify, and analyse statistical data and service records
• Generate reports and highlight key operational trends to support planning
• Support the team with general administrative and operational duties
• Ensure accurate recordkeeping and follow-up for case closure and resolution

Requirements:

• Minimum Diploma or higher in any discipline
• At least 2 years of relevant experience in customer service and basic data analysis
• Proficient in Microsoft Office, especially Excel
• Detail-oriented, meticulous, and organised
• Strong verbal and written communication skills
• Able to multi-task and work independently in a fast-paced environment

Interested candidate, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://sg.go.persolkelly.com/job/apply/12973

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA Licence No. 01C4394
R22110694 (Tan De En Anson @ Adam Abdullah Tan)
GOREF: 12973