Location:  Raffles Place
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
Contract Duration: 1 Year
Department: CFS – Service Transformation – Customer Assurance (Fraud Handling)

Key Responsibilities:

• Serve as the primary liaison for customers reporting scam or fraud-related incidents.

• Conduct thorough, impartial, and timely investigations into scam allegations.

• Analyse data, documentation, and call logs to identify trends or recurring fraud tactics.

• Offer well-reasoned recommendations based on investigative findings.

• Collaborate closely with internal fraud teams and stakeholders to resolve cases effectively.

• Maintain accurate records of investigations and ensure adherence to bank policies and compliance requirements.

• Uphold OCBC’s customer service standards by delivering clear, professional, and empathetic communication at all times.

interested candidates kindly send your updated CV to connect@recruitexpress.com.sg

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820