Key Responsibilities:

• Deliver professional customer service support through email and phone channels.
• Manage and respond to customer inquiries, escalating complex matters as needed.
• Handle end-to-end sales order processing and coordinate stock allocation and delivery schedules.
• Maintain regular contact with assigned customers to ensure smooth operations and address any concerns.
• Proactively identify and resolve issues, providing solutions to enhance customer satisfaction.
• Generate and compile data for periodic reporting purposes.
• Work closely with internal teams to address and resolve customer-related matters in a timely manner.
• Introduce and recommend additional products or solutions to existing customers where appropriate.
• Participate in various tasks, assignments, and projects as directed.

Requirements:

• Minimum Diploma qualification in any discipline.
• 2-3 years of relevant experience in order management, delivery coordination, and customer relationship support.
• Strong customer service mindset with excellent communication and interpersonal skills.
• Proficient in managing customer interactions via email and phone, including handling inquiries and claims.
• Proactive, diligent, and self-motivated individual.
• Solid knowledge of Microsoft Excel, including functions such as VLOOKUP, PivotTables, and basic formulas.
• Prior experience with SAP is an advantage.
• Able to collaborate effectively in a team environment while working independently when required.
• Immediate availability is a plus but not mandatory.

To apply, please send your updated resume in MS Word format to ivytan@jobally.com.sg

EA Licence No: 18C9228

Registration No: R1108261 (Tan Li Tze)

We regret that only shortlisted candidates will be notified.