Customer Service Executive

Location: East, Singapore
Working Hours: Monday to Friday, 8.30am - 5.30pm
Salary: Up to $3,300 +Bonus + Fixed Transport Allowance + OT

Our client is a leading regional company specializing in the distribution of air-conditioning spare parts and customer support services across Asia. They are looking to hire a Customer Service Executive to join their dynamic team.

Key Responsibilities

• Provide prompt and quality customer service via email and phone.
• Manage customer enquiries efficiently and escalate unresolved issues when necessary.
• Handle end-to-end sales order processing and ensure accurate order fulfilment.
• Allocate stocks and arrange deliveries for customer orders.
• Conduct regular customer follow-ups and meetings to maintain strong relationships.
• Resolve issues and provide proactive solutions for value-added customers.
• Generate and consolidate monthly reports for internal and client review.
• Work closely with internal teams to ensure timely issue resolution.
• Recommend and promote new product offerings to existing customers.
• Support ad-hoc tasks and special projects as assigned.

Requirements

• Diploma in any discipline.
• Minimum 2-3 years of relevant experience in order processing, customer service, and delivery coordination.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Proficient in handling enquiries and claims through email and phone.
• Competent in Microsoft Excel (VLOOKUP, PivotTables, formulas), SAP

Next Step:

• Interested applicants may email your resume to jasmin.toh@quesscorp.sg with your latest updated resume
• Only shortlisted candidates will be contacted

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