CUSTOMER SERVICE EXECUTIVE
ENG LEE LOGISTICS PTE LTD
a day ago
Posted datea day ago
N/A
Minimum levelN/A
Job Description
Job Requirement
- Manage customer inquiries via phone and email, offering professional and efficient assistance to both new and existing clients.
- Actively engage with customers to understand their needs, gather feedback, and resolve concerns to ensure high levels of satisfaction.
- Develop an in-depth knowledge of the company's services and products to provide precise and comprehensive information, addressing customer queries effectively.
- Maintain and manage customer databases, ensuring all records are up-to-date and accurate for smooth operations.
- Collaborate with cross-functional teams to enhance the overall customer experience and streamline processes.
- Coordinate with regulatory authorities to facilitate cargo documentation clearance and ensure compliance with industry regulations.
- Provide support for permit declaration processes, ensuring timely and accurate completion of all requirements.
Job Requirement
- Minimum qualification of GCE 'O' Levels, Diploma, or equivalent. Candidates with relevant qualifications or experience are encouraged to apply
- Prior experience in customer service or logistics (2.5 years or more) is an advantage, but not mandatory
- Excellent communication and interpersonal skills with a professional approach to interacting with customers and internal stakeholders.
- Strong organizational skills with the ability to handle multiple tasks and prioritize effectively in a dynamic work environment.
- Proficiency in computer applications; knowledge of customer service software (e.g., CargoERP, Portnet, TradeWeb) is advantageous.
- Detail-oriented, proactive, and a quick learner, with the ability to work independently and as part of a team.
- Flexible 5.5-day work week with transportation and lunch provided.
JOB SUMMARY
CUSTOMER SERVICE EXECUTIVE
ENG LEE LOGISTICS PTE LTD
Singapore
a day ago
N/A
Full-time
CUSTOMER SERVICE EXECUTIVE