Responsibilities:

• Respond promptly to customer inquiries via email, live chat, video calls, and phone.
• Escalate critical complaints or issues immediately to the appropriate channels.
• Identify recurring issues and suggest improvements to management when possible.
• Process customer orders using SAP software.
• Coordinate shipments, deliveries, and documentation for import/export processes (e.g., preliminary packing lists, delivery notes, POD, safety data sheets, bills of lading, air waybills).
• Perform accounting tasks, including setting up new customer accounts in SAP, issuing invoices, and monitoring payment deadlines.
• Follow up on overdue invoices and manage advance payment collection.
• Handle Letters of Credit (LC) negotiations with customers and banks.
• Create purchase requisitions for non-standard materials or installations in collaboration with installers.
• Compile and maintain documentation for export control procedures, including relevant registrations and records.
• Prepare Certificates of Origin and other export-related documents.
• Collect and organize documents required for regulatory compliance and recordkeeping.
• Serve as a communication bridge between customers and internal management to improve the overall customer experience.
• Assist in the annual stock take at the third-party warehouse.
• Arrange couriers for document delivery to banks or customers.
• Stay updated and adaptable by learning new systems, operational processes, and procedures.
• Ensure timely order processing and delivery to meet monthly sales targets.
• Collaborate closely with the Commercial team to resolve customer order issues.
• Verify freight charges with forwarders to support commercial sales quotations.

Requirements:

• Minimum GCE 'A' Level qualification.
• At least 1 year of experience in warehouse/furniture customer service.
• Strong judgment and problem-solving abilities.
• Team-oriented with good collaboration skills.
• Proficient in SAP software.
• Prior experience in a customer service role.

EA Personnel Name: Sharmila
EA Personnel No: R23113352
EA License No: 95C5411