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Customer Service Manager - Shipping


PENANSHIN AIR EXPRESS PTE. LTD.
10 days ago
Posted date
10 days ago
N/A
Minimum level
N/A
Full-timeEmployment type
Full-time
Who We're Looking For:

We're after someone who knows how to keep things running like a well-oiled machine. You'll need to juggle multiple tasks, work with different teams, and bring experience to the table.

What You'll Be Doing:
  • Keep operations smooth, efficient, and reliable-accuracy is key.
  • Run the day-to-day business functions like a boss.
  • Evaluate and level up processes through performance reviews.
  • Ensure compliance with regulations-no shortcuts here!
  • Align the budget with business goals (aka financial smarts).
  • Lead a team handling imports, exports, transshipments, and nominations.
  • Develop the team, set up SOPs, and guide them to success.
  • Solve daily operational issues like a pro.
  • Manage department budgets and set ambitious targets.
  • Handle shipping claims and customer concerns-negotiation skills = essential.
  • Put together performance reports and improvement plans.
  • Negotiate with carriers, warehouse operators, and distribution networks to get the best deals.

What You'll Need:
  • 5+ years of experience in a similar role.
  • Microsoft Office wizardry-spreadsheets, docs, the works.
  • Top-tier organizational and communication skills.
  • Ability to juggle multiple tasks like a champ.
  • Comfort working with different teams across the business.
  • 5 years of experience in Freight Forwarding? Extra points!
  • Degree or diploma in Supply Chain Management, Maritime Studies, or something equivalent.
  • Solid interpersonal skills-people skills are a must.
  • Quick decision-making when it matters most.
  • Experience with Sysfreight Software? Even better!
Related tags
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JOB SUMMARY
Customer Service Manager - Shipping
PENANSHIN AIR EXPRESS PTE. LTD.
Singapore
10 days ago
N/A
Full-time

Customer Service Manager - Shipping