Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions, providing timely and accurate information regarding property availability, pricing, features, and the purchase/rental process.
• Build and maintain strong relationships with customers by understanding their needs, anticipating their concerns, and providing personalized assistance.
• Handle and resolve customer complaints and issues efficiently and professionally, escalating complex matters to the appropriate departments while ensuring timely follow-up and resolution.
• Coordinate with internal departments such as Sales, Marketing, Property Management, and Legal to address customer requests and ensure seamless service delivery.
• Schedule and conduct property viewings for potential buyers or renters, showcasing property features and answering their questions.
• Assist customers with the documentation and processes related to property purchase, sale, or lease agreements, ensuring a smooth and transparent transaction.
• Maintain accurate and up-to-date customer records.
• Gather customer feedback and identify areas for improvement in our processes and services, providing valuable insights to the management team.
• Proactively follow up with customers to ensure their satisfaction and address any outstanding concerns.
• Stay informed about the company's projects, policies, and procedures to provide accurate and consistent information to customers.
• Contribute to a positive and collaborative team environment.
• Perform other administrative and customer-related duties as assigned.

Requirements:

• Minimum 2 years of experience in a customer service role, preferably within the real estate or property development industry.
• Diploma or Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Excellent communication skills, both written and verbal, with a professional and customer-focused demeanor.
• Strong interpersonal and relationship-building skills.
• Proven ability to handle customer inquiries and complaints effectively and empathetically.
• Excellent problem-solving and conflict resolution skills.
• Strong organizational and time management skills with the ability to prioritize tasks.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of real estate processes and regulations is an advantage.
• Ability to work independently and as part of a team.
• A positive attitude and a genuine passion for providing exceptional customer service.

Location: near Beauty world MRT

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on "Apply Now" or aliceyap@hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101