• Analyse customers' feedback to understand areas for improvement and present the findings to senior management.

• Develop service quality processes.

• Manage customers' concerns.

• Monitor responses to customer requests and queries to minimise gaps in customer service delivery.

• Organise the client contact database.

• Supervise order processing and order fulfilment.

• Responsible and demonstrate CSO etiquette.

• Ensure good customer satisfaction

Requirements

• Min 1 year working experience in related field

• Excellent interpersonal and written and oral communication skills.

• Knowledge of CRM systems.

• Computer skills.

Knowledge of mediation and conflict resolution techniques is preferable.