Descriptions:

• Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.

• Updating and entering in all information in the Warehouse Management System (WMS)

• To ensure all customers' queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues

• Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.

• Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.

• Communicating with inter offices, customers, warehouse, carriers, transporters and 3rd party vendors.

• Ensure daily, weekly, monthly reports are up-to-date and provided to Department Head on a timely basis.

• Communicate discrepancies/issues to team supervisor/manager when necessary

• To assist direct superior with any special projects assigned and provide backup to other CS team when necessary

• Making sure that workplace safety rules & DSV Policy are being followed

• Ensure all customers' standard operating procedures are followed and updated

• To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned