About Us

HOME is a non-governmental organisation that supports migrant workers in Singapore. Our migrant worker help desk provides critical assistance to low-wage migrant workers in industries including construction, marine, processing, manufacturing, and hospitality. We offer advice, casework and legal support on employment-related issues ranging from unpaid salaries to workplace injuries, among others.

About the Role

We are looking for a committed and empathetic Casework Manager to oversee our migrant worker help desk operations. You will lead a small team in providing direct assistance to migrant workers facing employment disputes, injuries, and other legal or systemic challenges. This includes managing caseworkers and volunteers, ensuring the smooth delivery of services, and providing guidance on complex cases. You will also liaise with key stakeholders-including employers, government ministries, legal partners, and hospitals-and contribute to organisational advocacy by identifying emerging trends and systemic issues that affect the migrant worker community.

Key Responsibilities

• Supervise the day-to-day operations of the non-domestic helpdesk, including team workflows, case allocation, and service delivery.
• Manage and support complex cases involving workplace injury, unpaid salaries, police investigations, or legal proceedings.
• Lead, mentor, and support a team of caseworkers, volunteers, and interns, including onboarding, training, and performance support.
• Liaise with external stakeholders including government agencies (e.g. MOM, SPF, embassies), employers, lawyers, embassies, and other community partners.
• Monitor case trends and identify systemic issues for internal reporting and advocacy
• Strengthen casework protocols and safeguarding measures to ensure quality and accountability.
• Contribute to awareness-raising and outreach efforts where needed.

Requirements

• At least 5 years of relevant experience in case management, social work, community support, or a related field.
• Demonstrated ability to supervise and support small teams effectively.
• Strong interpersonal and cross-cultural communication skills.
• Ability to manage emotionally sensitive situations with professionalism and empathy.
• Excellent written and verbal communication skills in English; proficiency in other languages (e.g. Tamil, Bengali, Mandarin, Burmese) is a strong asset.
• Organised, reliable, and able to work independently in a fast-paced, client-facing environment.
• Familiarity with Singapore's employment laws, immigration regulations, and public sector landscape (e.g. MOM, SPF, ICA) is highly desirable.
• Prior experience working with low-wage or marginalised communities is strongly preferred.

Location: Based in Singapore

Commitment: Full-time

Why Join Us?

This is a meaningful opportunity to make a difference in the lives of migrant workers. You'll be part of a mission-driven team that believes in justice, compassion, and structural change.

How to Apply

Please send your CV and a short cover letter to <hr@home.org.sg> with the subject line:

Application-Casework Manager (Help Desk)

Please note that we will begin reviewing applications immediately and reserve the right to close the advertisement early if a suitable candidate is found. Therefore, we encourage you to apply as soon as possible.

Please also note that only shortlisted applicants will be contacted for an interview.