Customer Service Manager
V V TECHNOLOGY PTE. LTD.
15 days ago
Posted date15 days ago
N/A
Minimum levelN/A
Responsibilities:
Key Skills & Experience:
- Develop and implement a customer service strategy aligned with the company's business objectives.
- Lead and mentor a team of customer service representatives, ensuring high performance and engagement.
- Establish and track KPIs to measure service quality, response times, and customer satisfaction.
- Optimize customer service processes, including inquiries, troubleshooting, and technical support.
- Gather customer feedback to drive continuous product and service improvements.
- Collaborate with sales, product, and technical teams to address customer needs effectively.
- Develop training programs for customer service teams on product knowledge and patient engagement.
Key Skills & Experience:
- Minimum 5 - 8 years of experience in aftersales management
- Strong knowledge of customer service technologies
- Proven leadership
- Excellent communication, negotiation, and customer service skills.
JOB SUMMARY
Customer Service Manager
V V TECHNOLOGY PTE. LTD.
Singapore
15 days ago
N/A
Full-time
Customer Service Manager