Our client is looking for a PSA to join their dedicated team in the Department of Diagnostic Radiology (DDR) at a local hospital, where you'll play a vital frontline role in ensuring a smooth and reassuring experience for every patient who walks through our doors.

Whether you guide a patient through appointment registration or assist with billing, your contribution helps our clinical teams provide timely and effective care.

Key Responsibilities

• Greet and assist patients and caregivers professionally at the diagnostic radiology department.
• Handle patient registration, appointment scheduling, billing, and payment collection with accuracy and efficiency.
• Support administrative tasks such as updating patient records and coordinating follow-ups.
• Serve as the first point of contact to respond to enquiries and provide information about services.
• Work closely with radiographers, clinicians, and other staff to ensure seamless service delivery.
• Maintain confidentiality of patient information and uphold service quality standards at all times.

What We're Looking For

• Education: GCE 'N'/'O' Level, Nitec / Higher Nitec, or Diploma in any field.
• Experience: Prior experience in customer service or the healthcare industry is preferred but not required.
• A friendly and approachable personality, with a natural passion for helping others.
• Strong communication and interpersonal skills to interact with patients from all walks of life.
• Able to multitask, work under pressure, and adapt in a fast-paced environment.
• A team player who takes initiative and stays calm under pressure.
• Proficient in Microsoft Office and basic computer systems.

Benefits

• Be part of a healthcare team that values your contribution to the patient journey.
• Develop skills in healthcare service operations with career advancement opportunities.
• Supportive environment that fosters learning and collaboration.

Monday to Friday

Earliest shift: 8.30am to 6pm

Latest shift: 10:30am to 7:00pm (sometimes until 8:00pm)

Every month, need to work 1 Saturday half day, based on roster. (8am to 12pm)