Key Responsibilities:

• \tManage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.

• \tProvide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.

• \tAssist customers in scheduling appointments, making changes to appointments, and providing reminders.

• \tCollaborate with the operation team to ensure customer queries are addressed.

• \tMaintain patient confidentiality and adhere to data protection regulations.

• \tKeep records of customer interactions, process customer accounts, and file documents.

• \tCalling of leads to book appointment and ensure appointment is turned up.

Job Specification:

• \t5 working days + 1 alt Sat; 10AM -7PM

• \tExperience in Beauty, Wellness or Aesthetic industry is a MUST

• \tProven customer support experience or experience in beauty services industry.

• \tStrong messaging and phone handling skills and active listening.

• \tFamiliarity with CRM systems and practices.

• \tExcellent communication and presentation skills.