Job Summary:
We are seeking a smart, proactive, and customer-oriented Customer Service Executive to join our team. The ideal candidate will be fluent in English, capable of handling phone and email communications professionally, and able to think critically to support business processes. You will play a key role in delivering excellent service to our clients and ensuring smooth daily operations.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email.
• Handle and resolve customer complaints effectively, ensuring a positive customer experience.
• Maintain accurate records of interactions, transactions, and feedback.
• Coordinate with internal departments to address customer needs and follow through on requests.
• Think through processes to identify potential improvements and workarounds.
• Assist in order processing, billing inquiries, and other administrative support tasks.
• Provide feedback on recurring issues and suggest service improvements.

Requirements:

• Minimum GCE 'O' Level or equivalent; diploma preferred.
• Fluent in English (spoken and written).
• Experience in customer service or administrative roles is an advantage.
• Comfortable handling phone calls and email communications.
• Smart and able to think through processes and solutions independently.
• Strong problem-solving skills and attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Positive attitude, professional demeanor, and a strong sense of responsibility.
• Able to work well both independently and as part of a team.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability