Responsibilities:

• Manage WhatsApp channel and serve as the primary contact for members, providing timely and courteous responses to programme-related enquiries and F&B reservations.
• Manage the customer service counter, exhibiting excellent customer service skills.
• Conduct roving duties in the mall to ensure common areas and retail spaces are well-maintained, flagging maintenance issues or feedback to respective departments.
• Deliver personalized VIP engagement by offering attentive concierge service to top-tier clientele, fostering loyalty and enhancing brand prestige.
• Assist in the seamless execution of high-touch member events, managing guest registration and coordinating with internal stakeholders and brand partners.
• Anticipate member needs by delivering thoughtful recommendations on dining, shopping, and event experiences tailored to their preferences.
• Provide timely and accurate clarification and assistance to shopper enquiries received at the concierge counters and via the official email channel.
• Handle customer feedback and complaints professionally.
• Perform paging and in-house announcements based on standard guidelines.
• Manage incoming and outgoing calls, and administer lost and found items.
• Assist in the execution of promotions and events.
• Upsell loyalty program and eVoucher.
• Introduce enhanced customer service through digital solutions, such as eGift with purchase and mobile applications.
• Conduct company Marketing Communication facilities inspection.
• Educate mall retailers on eVoucher acceptance and manage partners' loyalty programme redemptions.
• Handle administrative duties and any other tasks as assigned by immediate supervisor/management.

Period:

• 1 year contract

Location:

• Central Area

Salary:

• Up to $3,200

Working Hours:

• 10am to 10pm (8 Hours Shift) within Monday to Sunday
• 6 days work week on Rotating shift
• Off day provided according to roster

Requirements

• GCE 'O' Levels and above
• Preferably with 1 or 2 years working experience in similar capacity
• A team player and possess a pleasant disposition
• High self-initiative and attentive to details
• Knowledge of local dialects is an advantage
• Required to work on 6 days rotating shifts including weekends and Public Holidays
• Must be computer literate, customer oriented with good communication and interpersonal skills

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg