Job Overview:
We are looking for a motivated and skilled Helpdesk Engineer to provide technical support to our employees and ensure smooth day-to-day operations of IT systems. The Helpdesk Engineer will serve as the first point of contact for troubleshooting IT-related issues, assisting users with hardware/software problems, and resolving technical challenges efficiently.

Key Responsibilities:

• Provide first-line technical support to end-users via phone, email, or in person.
• Diagnose and troubleshoot hardware, software, and networking issues.
• Resolve or escalate issues that cannot be resolved immediately to the appropriate technical team.
• Install, configure, and maintain software applications, operating systems, and hardware components.
• Assist in setting up and maintaining network equipment, such as printers, routers, and switches.
• Monitor system performance and ensure the availability of IT resources to users.
• Maintain and update internal knowledge base, documentation, and user manuals.
• Track and manage service desk tickets, ensuring timely resolution and follow-up.
• Provide training and guidance to users on IT best practices and software usage.
• Maintain IT asset inventory and assist with hardware procurement.
• Ensure adherence to security protocols and best practices in IT operations.
• Assist with software updates, patches, and general system maintenance tasks.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience as a Helpdesk Engineer, IT Support Technician, or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux) and networking protocols (TCP/IP, DNS, DHCP).
• Familiarity with troubleshooting software applications and diagnosing technical problems.
• Good communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks and manage multiple issues simultaneously.
• Familiarity with service desk software and ticket management systems.
• Strong attention to detail and problem-solving skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability