Duties and Responsibilities

• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems.

• Retrieve and analyze data from TMS system and or other internal systems to address customer requests.

• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.

• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.

• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.

• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries.

• Coordinate between warehouse, shipping agents, Customers and relevant port agents and stevedores.

• Monitor vessel schedule via PSA Portnet and Jurong port system.

• Prepare documentation for lifting operation perform in Port facilities.

• Prepare documentation for cargoes clearance from Keppel district park, Jurong port.

• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.

• Ensure all jobs completion and invoicing done on time.

• Ability to multitask and prioritize workload and adapt to continuously changing procedures and processes.

Skills Competencies

• Good communication skills (both verbal and written) and excellent organizational abilities.

• Familiar with PSA Portnet, Jurong Port system and trade Web Live

• Meticulous and attentive to details and follow ups

• Capable to work independently and pressure

• A good team player who is self-motivated and independent with good attitude.

• Willing to take responsibility and accountability of their role.

• Capable of identifying and suggesting improvements

• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Qualification and Education Requirements:

• GCE 'N' or 'O' levels

• 1 year administrative experience. (Preferred in logistics industry)

Working Hours:

• 8.30 am to 5.30 pm (Monday to Friday); 8.30 am to 12.30 pm (alternate Saturday)