Work Location: TampinesWork Day: (Either one)

• Monday to Friday, 7am - 3pm / 3pm - 11pm / 11pm - 7am (TBA)
• Wednesday to Sunday, 8.30am to 5.30pm

Responsibility

• Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time

• Monitoring Ingrasys ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps

• Pull system transaction data that require fundamental of SQL queries

• Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP/IP

• Support Production label printing issue (Zebra / Sharp)

• Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time

• Coordinate various onboarding and quitting processes

• IT asset procurement paperwork, installation, configuration, support; license renewal; system / email account creation, revoking, perform buddy check and maintain proper records

• Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis.

• Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems

• Follow SOP to monitor and clear real-time reporting event backlogs

Requirement

• Diploma or Degree in Computer Science/Engineering, Information Technology or equivalent.

• Min 1 year of working experience in IT helpdesk experiences with basic SQL skills

• Good analytics and troubleshooting skills

• Both a team player and independent contributor

• Basic network and Wintel System Administration concept

• Knowledge of manufacturing system (MES, WMS) is a bonus.