Responsibilities:

• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers' satisfaction
• Conduct post sale policy and claims verification
• Support validation, updating and dissemination of reports, production tracking, sales reporting
• Follow up on outstanding premium from failed instalment payments
• Provide support for marketing promotion/campaign fulfilments
• Prepare outgoing mails for sending to customers
• Handle call back requests from customers
• Handle policy maintenance matters including endorsements and policy cancellations
• Handle customer service email correspondences within SLA (Service Level Agreement)
• Work closely with the different departments to support the effective processing of the transactions
• Participation in User Acceptance Test (UAT) when required
• Actively participate in process improvement sessions, providing constructive feedback and suggestions
• Perform other duties as per business requirements

Requirements:

• Minimum Diploma
• Insurance Certificates (BCP & PGI)
• At least 2 years relevant working experience in General Insurance operations or call centre environment

A Better Co Pte. Ltd. | 24C2350 | Jerlin Aw Bi Zhi | R1218675