Customer Service Officer (SGH)
ISS M&E PTE. LTD.
16 days ago
Posted date16 days ago
N/A
Minimum levelN/A
Job Responsibilities:
Job Requirement
- Responsible for call request, call handling and coordination's works
- Monitor contracts KPI
- Monitor all systems and escalate to respective team in FRC control room
- Key in and generate break down work order reports and generate BFR report
- Coordinate with Team in Charge and technicians for job assignments
- Provide assistant and follow up with technicians for work closure
- Assist in preparing Permit to Work (PTW) and/or Work clearance form (CTW) for verification and approval
- Prepare and submit monthly facilities maintenance/repair report/FRC monthly breakdown reports
- Prepare and submit completed/pending work order reports for managements review
- Liaison with customer on all maintenance program ensuring minimum disruption to their operations matters
- Feedback and follow up with user regarding break down status
- Escort specialist contractors to site for work if required
- Responsible for update and feedback to customers or end user
- Assist in FRC key managements and file all documentation & records
- To maintain good housekeeping in FRC department
- To support and cover duty for FRC Technical Officer/Engineers
- Provide Cover Duty for Admin officer for all Finance and Staff matters if required.
Job Requirement
- Proficient in English and MS Office Suites
- A Level or Diploma with 3 years administrative experience
- Familiarity with hospital setting and/or operation support role is preferred
- Good communication and organized
- Pro-active, independent, able to work with minimal supervision and perform under pressure
- Ability to work independently with minimum supervision
- Able to commit to 5.5 days work week, office hours
- Work experience in Fault Reporting Centre or Call Centre, including healthcare experience would be advantageous.
JOB SUMMARY
Customer Service Officer (SGH)
ISS M&E PTE. LTD.
Singapore
16 days ago
N/A
Full-time
Customer Service Officer (SGH)