ABOUT THE ROLE

The Customer Service Executive will mainly support all campaigns focusing on the new audience segment of group buy projects and to build a community within the audience segment. The project aims to provide the necessary appliances for a house based on the house type, owners' needs and product price range.

RESPONSIBILITIES

• Identify target audiences, objectives and desired outcomes of marketing campaign
• Development of key marketing messages and integrated plans, content and creative works for B2C lead generation campaigns.
• Support the development of collaterals to promote and sell our products, handle requests and enquiries on promos, assist in creating special bundle packages for different segment of customers
• Set up and manage the telegram community for Group Buy and ID Projects
• Planning of community engagement events
• Conduct canvassing call to generate leads
• Research and develop competitor analysis
• Generate report and evaluate campaign performance
• Develop and sustain strong working relationships with all stakeholders, both internal business units and external vendor & agencies
• Monitoring and reply enquiries and feedback on social and communication platforms (ie, FB, IG, Whatsapp, Telegram, Email, Google review)

REQUIREMENTS

• Diploma in Marketing, Business or equivalent
• Minimum 2 years of experience in digital marketing activities
• Good working knowledge of social media platforms
• Experience in planning and organizing physical events
• Highly organized and able to perform under pressure
• Able to effectively implement creative ideas and solutions, multi-task and meet deadlines
• Strong interpersonal and good verbal and written communication skills
• Confident, driven and dynamic, the candidate needs to work well as a team player, and to work independently when required.

Working Location:

• Ang Mo Kio Office

Note:

• Only shortlisted candidates will be notified.