Customer Service Officer
E-PROG TECHNOLOGY PTE. LTD.
18 days ago
Posted date18 days ago
N/A
Minimum levelN/A
Job Description & Requirements
- Process customer orders.
- Process purchase orders to vendors.
- Liaise with vendors on the rescheduling of products. Escalate and resolve line-down problems.
- Monitor delivery schedules and expedite delivery of purchases.
- Investigate and resolve problems with deliveries.
- Process returns /claims. Arrange the return of damaged stocks to vendors.
- Liaise and follow up with vendors on shortages or excess shipments.
- Responsible for providing weekly reports as required.
- Coordinates date and times of delivery to customers based on coordination with all departments applicable.
- Develops and maintains relationships with purchasing contacts.
- Check & verify invoices received from forwarders or courier companies before a/c processes payment, and raise SS documents if the charges are supposed to revert back to suppliers or customers.
- Any other related projects/duties not indicated above will be assigned by the superior from time to time.
- Liaison with sales, assist in processing quotations and orders loading.
- To ensure timely delivery of shipments.
- Constantly work on improving purchasing processes and developing cost-reduction initiatives.
- minimum GCE "O" level or equivalent.
- 2-3 years of working experience in customer service or buyer field.
- Proficiency in MS Office, especially MS Excel.
- Knowledge of ACCPAC will be an advantage
- Effective communication skills and negotiation skills.
- Initiative and hardworking.
- Follow-up and attention to detail.
JOB SUMMARY
Customer Service Officer
E-PROG TECHNOLOGY PTE. LTD.
Singapore
18 days ago
N/A
Full-time
Customer Service Officer