POSITION: Customer Service Specialist

Job Description :

• Responding promptly to customer inquiries.

• Processing customer orders.

• Provide quotation to customers.

• Provide monthly sales report or monthly projected sales revenue to Taiwan office.

• Liaise with the factory or supplier to provide solutions for customers.

• Manage and resolve customer complaints or concerns in a timely manner.

• Maintaining a positive, empathetic, and professional attitude toward customers.

• Communicating with customers through various channels.

• Provide customers with product and service information.

• Knowing our products well so that you can answer customer questions.

• Arrange for both local and overseas (import/ export) shipment with freight forwarder and monitor the shipment delivery status to desires locations.

• Handle and monitor procurement related matters, constantly follow up on order status and delivery schedule with suppliers.

Requirements:

• Diploma or equivalent required or fresh graduate. Bachelor's degree preferred.

• Minimum of 1 year of experience in customer service.

• Excellent verbal and written communication skills.

• Ability to multitask and prioritize work in a fast-paced environment.

• Proficient in Microsoft Office and other relevant software.

• Ability to work flexible hours, including evening and weekends, if necessary.

• Demonstrate and ability to work effectively in a team environment.

• Required language(s): English, Mandarin (to liaise with counterparts in Taiwan).