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Customer Service - Front Desk
2 days to apply


SUNTOWN PTE. LTD.
a month ago
Posted date
a month ago
N/A
Minimum level
N/A
Full-timeEmployment type
Full-time
We're Hiring: Front Desk Customer Service Officer

Location: Eastpoint Mall, Singapore

Company: Suntown Pte. Ltd.

Job Type: Full-time | Rotational Shifts

Salary: $2,800 - $3,800 per month

Eligibility: This position is open to Singapore Citizens or Permanent Residents, as we aim to strengthen our local team in this early launch phase.

Working Hours (Rotational Basis):

Morning Shift:

Monday to Friday: 10:00 AM - 6:00 PM

Weekends: 8:30 AM - 5:30 PM

Evening Shift:

Monday to Friday: 2:00 PM - 10:00 PM

Weekends: 1:00 PM - 10:00 PM

‍ Purpose of the Role

We are looking for a passionate and professional Front Desk Customer Service Officer to support the day-to-day operations of our new tuition centre at Eastpoint Mall.

As the first point of contact for parents and students, you will play a vital role in creating a welcoming experience, responding promptly to enquiries (including email), and supporting our centre's growth by actively contributing to student sign-ups.

Key Responsibilities

- Greet walk-in customers and handle enquiries via phone, WhatsApp, email, and in person

- ⁠Provide accurate information about courses, schedules, and promotions

- ⁠Assist in converting walk-ins and leads into student sign-ups

- ⁠Manage student registrations, trial lesson bookings, attendance, and payments

- ⁠Handle administrative duties and ensure accurate record-keeping

- ⁠Liaise with other departments to ensure smooth operations and excellent service delivery

- ⁠Take ownership of customer feedback and resolve issues professionally and efficiently

- ⁠Proactively support outreach efforts and contribute ideas to improve enrolment

- ⁠Perform any additional duties as assigned by management

Ideal Candidate Profile

- Diploma or equivalent qualification in any field

- ⁠Proficient in both English and Chinese (to liaise with Mandarin-speaking parents)

- ⁠Prior experience in education, hospitality, or customer-facing roles preferred

- ⁠Familiarity with CRM systems is a plus

- ⁠Excellent interpersonal, communication, and persuasion skills

- ⁠Emotionally mature, highly service-oriented, and results-driven

- ⁠Able to multitask and work efficiently in a fast-paced environment

Employee Benefits:

Health insurance

Parental leave & support

Employee course discounts

Career growth opportunities within a growing education brand

Why Join Suntown?

At Suntown, we don't just teach-we inspire. Be part of a growing team that's shaping the future of education in Singapore. Our first flagship outlet marks the beginning of a long-term mission, and we're looking for customer-centric individuals to grow with us.
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JOB SUMMARY
Customer Service - Front Desk
SUNTOWN PTE. LTD.
Singapore
a month ago
N/A
Full-time

2 days to apply
Customer Service - Front Desk
2 days to apply