Purpose of the Role:

We are looking for a passionate and professional Front Desk Customer Service Officer to support the day-to-day operations of our tuition centre's front desk, ensuring smooth and efficient service delivery.

As the first point of contact for parents and students, you will play a key role in representing the organisation, providing accurate information and a high-quality service experience.

Key Responsibilities:

• Develop a strong understanding of our courses, services, and operational procedures.
• Provide a professional and high-quality service experience in a customer-facing role.
• Understand and respond effectively to the needs of customers to ensure high satisfaction.
• Take ownership of customer issues and follow through promptly and efficiently within service level standards.
• Support continuous improvement efforts to enhance customer service processes.
• Liaise closely with other departments to ensure seamless and consistent service.
• Perform any other duties assigned by management as required.

Ideal Candidate Profile:

• Possesses at least a Diploma or equivalent qualification in any discipline.
• Proficient in both English and Chinese; bilingualism is a strong advantage.
• Prior experience in education, hospitality, or customer-facing roles is highly preferred.
• Comfortable working in a fast-paced environment.
• Demonstrates emotional maturity and a genuine passion for customer service.
• Familiar with CRM systems is a plus.
• Strong interpersonal, communication, and persuasion skills.
• Positive, friendly, and professional demeanor.