Customer Service Executive

Location: Central
Type: Full-time

Job Summary:
We're looking for a Customer Service Executive who will be the first point of contact for our customers. You'll handle inquiries, resolve complaints, and provide accurate information about our products and services, ensuring a smooth and positive customer experience.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Handle complaints and provide appropriate solutions or alternatives
• Maintain detailed records of customer interactions and transactions
• Follow communication procedures and guidelines consistently
• Coordinate with internal teams to resolve issues and ensure customer satisfaction
• Escalate unresolved issues to higher-level support or management as needed
• Continuously seek ways to improve service quality and efficiency

What We Offer:

• Supportive team and training environment
• Opportunities for career growth in customer service and beyond
• Competitive salary and performance incentives