Job Description

Working Location: 152 Beach Road #04-01 Gateway East, S(189721)

Working hours : Mon to Fri (8.30 am to 5.30 pm),

Alternate Saturdays: (8.30am to 12.30 pm)

OT eligible : Yes

1) Report to Senior Building Executive and receive instructions from Senior Building Executive.

2) Monthly rotating duty to take care of East Tower, West Tower and Building Management Office (BMO) Reception Counter and handle various general activities including:

• Answering incoming telephone calls and attend to walk-in enquiries.

• Replying to tenants' email queries/requests.

• Processing tenants' requests and/or feedback, generating service requests and work orders in Computerized Management System.

• Facilitating the booking and use of Conference Centre and Executive Dining, including preparation of Event Display.

• Handling the issuance of car parking complimentary tickets.

• Managing the Key Management System to ensure keys are returned on the same day.

3) Attend to Tenants' feedback/complaints.

4) Co-ordinate and maintain the building signages and letter boxes. Facilitate letter box issuance.

5) Co-ordinate the opening of vacant units for viewing. Inspect and maintain vacant units in clean and serviceable conditions.

6) Inspect building common areas and report any faulty or defects in common areas.

7) Check housekeeping cleaners' attendance, supervise cleaners and inspect building common areas for cleanliness, pest/vectors and etc.

8) Supervise term contractors for services (pest control, air freshener, landscaping and others).

9) Work closely with Tenants, M&E, Builders/Housekeeping and Security Sections.

10) Co-ordinate and distribute circulars/letters and seasonal gifts to tenants.

11) Any other duties and responsibilities assigned by the Management from time to time.

12) Perform scheduled and ad hoc overtime duties as required.

Job Requirements

• Minimum GCE 'N/O' level or Higher Nitec in Facilities Management or equivalent, but experience and positive attitude is more important.

• Customer service trained with minimum 2 years of customer service experience in retail/hospitality environment.

• Pleasant personality and good interpersonal skills.

• Computer literate.