About the role

We are looking for an exceptional Customer Service professional to join our team at MARINET SERVICES PTE LTD'. As a Customer Service Representative, you will be the face of our company, responsible for providing outstanding support and assistance to our valued clients. This full-time role is based in the Tuas West Region.

What you'll be doing

• Responding to customer inquiries and complaints in a prompt, professional and empathetic manner
• Providing accurate information and resolving customer issues efficiently
• Maintaining detailed records of customer interactions and transactions
• Identifying opportunities to enhance the customer experience and making recommendations for improvements
• Collaborating with cross-functional teams to ensure seamless service delivery
• Adhering to company policies and procedures to ensure compliance

What we're looking for

• At least 1 years' experience in a customer service or client-facing role
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and decision-making abilities
• Comfortable working in a fast-paced, dynamic environment
• Ability to work collaboratively as part of a team

What we offer

At MARINET SERVICES PTE LTD', we are committed to providing our employees with a supportive and enriching work environment. Our comprehensive benefits package includes:

• Competitive salary and performance-based bonuses
• Comprehensive medical coverage

About us

MARINET SERVICES PTE LTD' is a leading provider of maritime services, offering a wide range of solutions to the shipping industry. With a strong focus on customer satisfaction, we are dedicated to delivering high-quality services that exceed our clients' expectations. Our team of passionate and skilled professionals are the driving force behind our success, and we are committed to fostering a culture of innovation and collaboration.

If you are excited about the prospect of joining our team and making a meaningful contribution to our success, we encourage you to apply now.