Key Responsibilities:

• Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.

• Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.

• Assist customers in scheduling appointments, making changes to appointments, and providing reminders.

• Collaborate with the operation team to ensure customer queries are addressed.

• Maintain patient confidentiality and adhere to data protection regulations.

• Keep records of customer interactions, process customer accounts, and file documents.

• Calling of leads to book appointment and ensure appointment is turned up.

Job Specification:

• 5 working days week; 10AM -7PM

• 2 x Weekdays off

• Experience in Beauty, Wellness or Aesthetic industry is a MUST

• Proven customer support experience or experience in beauty services industry.

• Strong messaging and phone handling skills and active listening.

• Familiarity with CRM systems and practices.

• Excellent communication and presentation skills.