Job purpose

The purpose of Customer Service Officer is to process order and co-ordinate operations within the Company. The department is a link between Sales to operations. Customer Service Officer is to execute timely completion of orders and delivered to customers.

Duties and responsibilities

• \tAttend to telephone and email sales inquiries for all range of product in Tat Lee Engineering

• \tRequire basic desk research to support business development activities, collate and circulation of industry/product information.

• \tProcessing of Sales quotation, Sales Order to Delivery Orders, to ensure all processing are on time

• \tRequire to review contracts (e.g. Sales Agreement, Sales Blanket Order, Customer's Purchase Order.

• \tLiaise with freight forwarders on incoming and outgoing shipment.

• \tAttend to walk-in customers.

• \tFollow up on status of Sales quotation and Sales Orders

• \tCoordinate with in-house operation team for manufacture and delivery schedule.

• \tResponding to complaints from customers and give after-sales support when requested

• \tMaintain office files and records

• \tTo assist Finance department to follow up payment with customers

• \tGenerate necessary sales reports for reporting to Sales Manager

• \tAd-hoc tasks pertaining to job role and business needs will be reviewed and may be assigned accordingly by the HOD.

Qualifications/Requirements

• \tMinimum GCE 'O' Level / Diploma of Logistic Management or Diploma of Supply Chain Management or

Equivalent.

• \tMicrosoft Office (Microsoft Word, Microsoft Excel, Microsoft PowerPoint).

• \tSAP knowledge will be an advantage.

• \tAble to work in fast paced environment.

• \tPossess good communication and business writing skills

• \tService oriented