Guest Services Manager
TREETOPS EXECUTIVE RESIDENCES
3 days ago
Posted date3 days ago
N/A
Minimum levelN/A
- Candidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications.
- At least 5 Year(s) of working experience in the related field is required for this position.
- Preferably Managerial experience in Customer Service or equivalent.
Responsibilities:
- Lead a team of Guest Services staff
- Attend to guests' needs and enquiries.
- Handles checking-in and checking-out of guests.
- Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience
- Supervise, monitor and evaluate the service standards provided by the Guest Services team
- Communicate actively and closely with the team to ensure follow ups are carried out promptly and resolved smoothly.
Requirements:
- Good interpersonal skills and positive working attitudes
- Service oriented and able to display passion, energy and professionalism in their duties
- Resilient, proactive and ability to work independently under minimal supervision and in a team
- Perform 2-rotating shifts and able to work on weekends and public holidays when necessary
- Candidates with servicing experience can apply. Salary will commensurate with experience
- Staff duty meal will be provided
JOB SUMMARY
Guest Services Manager
TREETOPS EXECUTIVE RESIDENCES
Singapore
3 days ago
N/A
Full-time
Guest Services Manager