#URGENT OPENINGS- IT SUPPORT / TECHNICAL SUPPORT DESKTOP
ITCAN PTE. LIMITED
6 days ago
Posted date6 days ago
N/A
Minimum levelN/A
Job Description & Requirements
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
- Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user's problem
- Update work information with all troubleshooting steps used in the ticketing system
- Set Incident to "Resolved" if User's problem has been solved
- Reassign ticket if agent is unable to resolve ticket
JOB SUMMARY
#URGENT OPENINGS- IT SUPPORT / TECHNICAL SUPPORT DESKTOP
ITCAN PTE. LIMITED
Singapore
6 days ago
N/A
Contract / Freelance / Self-employed
#URGENT OPENINGS- IT SUPPORT / TECHNICAL SUPPORT DESKTOP