Customer Service Executive - for a German MNC in electronic manufacturing

Customer Service Executive

Basic salary up to 3300)

Roles

• Order processing, generate invoices, and credit/debit notes.
• Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
• Shipment arrangement example like liaising with the 3 rd parties providing shipping document to both customer & the nominated forwarder for export declaration.
• Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time.
• Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories process replacement order/issue credit notes for valid claims.
• Process and expedite shipments and ensure on-time delivery to customers
• Outstanding order monitoring and checking order status to update customers for any delays

Requirements

• Min. Diploma in any field, preferably in Supply Chain Management
• At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/ logistics industry.
• Good written and communication skills
• Good customer handling skills and able to communicate with people of different levels
• Proficient in Microsoft Words and Excel
• Prior experience in the manufacturing/ harnessing environment is an added advantage.
• Experienced in SAP SD Module is an added advantage.

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HRLinked Asia Search & Consultancy Pte Ltd (Registration No: 201910702W)