Guest Relation Manager
SOSPIRI PTE. LTD.
11 days ago
Posted date11 days ago
N/A
Minimum levelN/A
- Warmly welcome and engage all guests, especially VIPs and regular patrons, ensuring personalized and exceptional service throughout their visit.
- Supervise and train the guest relations team, setting service standards and ensuring consistency in guest interactions.
- Handle guest inquiries, special requests, complaints, and feedback professionally and efficiently to ensure guest satisfaction and service recovery where needed.
- Coordinate seating arrangements, reservations, and table allocations to optimize guest flow and satisfaction.
- Maintain a strong presence in the dining area, proactively anticipating guest needs and ensuring service standards are upheld.
- Build strong guest profiles to personalize service for returning customers, contributing to guest loyalty and positive word-of-mouth.
- Work closely with the Restaurant Manager, Operations, and Marketing teams to align guest service strategies with brand standards and promotional activities.
- Monitor guest feedback through various channels (e.g., in-person, social media, review platforms) and prepare regular reports with recommendations for improvement.
- Plan and oversee special events, VIP visits, and private functions, ensuring all details are flawlessly executed.
- Uphold hygiene, safety, and grooming standards at all times, reflecting the restaurant's professional image.
JOB SUMMARY
Guest Relation Manager
SOSPIRI PTE. LTD.
Singapore
11 days ago
N/A
Full-time
Guest Relation Manager