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Customer Service Advisor (Automotives)


TRITON AI PTE. LTD.
15 days ago
Posted date
15 days ago
N/A
Minimum level
N/A
  • Permanent position, Salary up to $3,800 + Incentives
  • Queenstown MRT
  • Must possess a valid Class 3 driving license


Responsibilities:
  • Conduct vehicle check-ins with customers, review repair history, verify personal details, and prepare detailed work orders and cost estimates including photos and documentation.
  • Advise customers on claim procedures , liaise with insurers and surveyors to negotiate labour rates, finalize claim amounts, and ensure accurate, timely invoice closures.
  • Coordinate closely with workshop teams to monitor repair progress, meet deadlines, and ensure seamless communication across departments to minimize vehicle downtime.
  • Perform final checks post-repair, arrange customer collection, explain invoice details, and flag any pending issues such as supplementary jobs or backordered parts
  • Maintain comprehensive case records, manage damaged parts for inspection, handle fleet/internal repair orders, assist teammates as needed, and uphold the cleanliness and image of the Body & Paint reception area.

Requirements:
  • Diploma in Mechanical Engineering, Automotive Engineering, Business Administration, or equivalent qualification
  • Minimum of 5 years of relevant experience, including at least 1 year in a supervisory role
  • Prior experience in the motor trade or Body & Paint department, with exposure to customer and surveyor interactions, is an added advantage
  • Must possess a valid Class 3 driving license

Interested candidates can forward their CVs in MS Word format to connie@triton-ai.com

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661
Related tags
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JOB SUMMARY
Customer Service Advisor (Automotives)
TRITON AI PTE. LTD.
Singapore
15 days ago
N/A
Full-time

Customer Service Advisor (Automotives)