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Customer Service Agent
TOUR EAST SINGAPORE (1996) PTE LTD
SingaporeLocation
Singapore
15 days ago
Posted date
15 days ago
N/A
Minimum level
N/A
Full-timeJob type
Full-time
Call Center / Customer SupportJob category
Call Center / Customer Support
  • Contact guests via phone to confirm, remind, and update them on upcoming tours, departures, and itineraries.
  • Provide excellent customer service by addressing inquiries and resolving concerns related to travel bookings.
  • Promote and sell tours, attractions, and special offers to customers to maximize sales and enhance their travel experiences.
  • Assist in booking tours and providing detailed information on available travel packages and attractions.
  • Ensure customer satisfaction by ensuring smooth travel arrangements and providing timely updates.
  • Document and track customer interactions, feedback, and preferences for future reference.
  • Rotating shifts including morning and evening shifts.
  • Weekend and public holiday shifts may be required to accommodate customer needs.
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JOB SUMMARY
Customer Service Agent
TOUR EAST SINGAPORE (1996) PTE LTD
Singapore
15 days ago
N/A
Full-time
Customer Service Agent