Customer Service Advisor (Automotive)
CYCLE & CARRIAGE INDUSTRIES PTE. LIMITED
16 days ago
Posted date16 days ago
N/A
Minimum levelN/A
Job Description:
Requirements:
- Attend to customers' requests for bookings, enquiries and complaints through various channels, in a timely manner
- Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
- Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
- Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
- Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
- Capture customers' feedback on the service levels, and present findings for Management's review
- Assist the Customer Service Manager in evaluating and improving the current practices and processes
Requirements:
- GCE 'O' Levels / NITEC in Automotive Technology
- At least 2 years of customer service experience preferrably in the automotive industry
- Strong inclination to achieve customer satisfaction through delivering excellent service
- Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues
JOB SUMMARY
Customer Service Advisor (Automotive)
CYCLE & CARRIAGE INDUSTRIES PTE. LIMITED
Singapore
16 days ago
N/A
Full-time
Customer Service Advisor (Automotive)